One of the largest and most respected healthcare employers in New Jersey, Atlantic Health (AH), instituted a highly customized, cost effective and strategic talent development program to prepare its leaders for the future. An integrated healthcare delivery system, AH consists of 9 sites, 10,000 employees and $1.2 billion in revenues. Sites include two renowned acute care hospitals, namely Morristown Memorial Hospital and Overlook Hospital, a rehabilitation institute, free standing outpatient clinics, a surgical center and various outpatient centers. On the forefront of hospital care and medical technology, AH is equally renowned for its exceptional commitment to its people as evidenced by the company’s highly engaged staff and lofty retention rates (upwards of 95%). In fact, in 2010, AH was chosen by Fortune Magazine for the second year in a row as one of the “100 Best Companies to Work For.” As a recognized leader in executive, team and organizational development, WJM Associates, Inc. partnered with AH to institute WJM’s customized Leadership Discovery Process™ (LDP™) for AH’s Officers/Directors. The purpose of the program was both self-discovery and support for role development for these executives. New to coordinated assessment, coaching and development processes, AH was interested in understanding each leader’s potential, as well as composite strengths and areas for development so as to prepare them for future leadership challenges including decreased patient volumes, need for service growth and a challenging regulatory environment. In addition to exposing this senior level executive population to the benefits of assessment and coaching, the LDP resulted in the identification of group norms and practical and targeted developmental opportunities.
Rather than a conventional classroom or software-based program that some organizations rely on to teach leadership skills, AH and WJM developed an approach customized for each participant, focusing on the individual’s strengths and opportunities for development in relation to AH’s identified core leadership competencies.
Atlantic Health Competencies:
While the Director of HR/OD was intent on creating a developmental experience that was highly engaging at the individual level, she also wanted to avoid the cost and lack of organizational “leverage” associated with individual, uncoordinated executive coaching engagements that the organization had employed in the past.
WJM’s Leadership Discovery Process™ (LDP™) Objectives:
Prepare AH Officers/Directors for future leadership challenges by providing practical development consistent with the individual needs of each participant as they related to the organization’s defined core leadership competencies and unique culture.
“AH decided to embark on the Leadership Discovery Process™ with WJM Associates to codify our succession planning efforts to provide leadership and skill development to prepare our organization for the future. The LDP™ is a focused, organized, concise and effective development program which raises people’s awareness of their strengths and opportunities for development in a non-threatening way. The LDP™, and in particular the triad sessions conducted with the WJM coach, the participant and the participant’s manager, had a nice focus on both career and personal growth and fostered a constructive and supportive conversation.”
Joseph Trunfio, Ph.D.
President and CEO, Atlantic Health
“The Leadership Discovery Process™ has helped us position ourselves for the future with a robust pipeline of talent focused on the key competencies required for success. The process has turned out to be exactly what Atlantic Health needed at this point in our evolution as a leading healthcare organization when it comes to engaging and developing talent. WJM has done a great job of tailoring the entire experience to best fit our unique culture, developmental goals and budget. I would recommend the Leadership Discovery Process™ to any company seeking to bring their top talent to the next level.”
CAO & VP, HR, Atlantic Health
“WJM’s Leadership Discovery Process™ has more than met our expectations. It has been a great way to engage our highly-valued Officers and Directors in a robust and targeted development process. Our WJM Account Director has been instrumental in supporting the success of the program and the expertise and skill of the WJM coaches has been spot on.”
Director HR/OD, Atlantic Health
“The LDP™ exceeded my expectations. As a leader of our organization, it was terrific to be able to reflect on how I am being perceived by others, what’s working well and not so well. My coach and I had a great working relationship. She enabled me to fully reflect on the assessment data, encouraging me to focus on meaningful developmental opportunities. The process allowed me to re-prioritize how I go about my work to enable the best outcome for myself and the organization. Additionally, as a manager of a participant going through the process, my direct report and I were able to become crystal clear about targets for professional growth. Getting people to sit down and think about themselves in an honest and thoughtful way was worth the investment of time”
CIO & VP, ISS, Atlantic Health
“I enjoyed the process tremendously and would highly recommend WJM’s Leadership Discovery Process™ to other organizations looking to enable their leaders to achieve their potential. Given all the activities involved in the program, including 360â°’s, self-assessment, personality profiling and triad meetings, we accomplished a lot and it was very manageable. The LDP™ enabled me to formulate realistic growth plans. The coaching led me to let go of things that were counter-productive. In addition, the composite results for all participants have led to the development of some very targeted workshops that WJM will facilitate to help us continue our development of relevant leadership skills. All in all, I believe the LDP™ was an excellent use of time.”
Director, ISS, Atlantic Health