What We Are Reading
November 2022

Frontline Work When Everyone Is Angry

public-facing employees deal with insults, rants, and rudeness
Ryan Snook

Leaders have a responsibility to support their employees in dealing with incivility, and to try to mitigate it in the first place.

Link: https://hbr.org/2022/11/frontline-work-when-everyone-is-angry

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