News, Advice, & Insight About Executive & Organizational Development
From WJM Associates, Inc.
September - October 2007 - Vol. 6 Issue 5

Welcome to WJManagement Advisor, a bi-monthly newsletter about executive and organizational development from WJM Associates, Inc., a leading human resources management consulting firm. Delivered via e-mail and archived on our Web site www.wjmassoc.com, WJManagement Advisor presents issues and trends affecting the successful development of organizational leadership as well as strategies for executive career growth.


We hope you find WJManagement Advisor useful and welcome your comments. Send comments to our editor Tim Morin at tmorin@wjmassoc.com.
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WJM Associates' Leadership Point-of-View



WJM Associates has a strong and definitive point of view when it comes to identifying characteristics of effective leadership.  Specifically, WJM views leadership effectiveness as the ability to build a team that achieves sustained, long-term performance.  As leadership thought-leader Robert Hogan points out, the most significant human achievements are the result of a group working together towards a shared objective.  If effective teams can be established and maintained, positive organizational outcomes will emerge.  When teams become dysfunctional and fall apart, an organization will experience lower productivity, lower morale and other negative outcomes.  Also, it is not the popularity or charisma of the group’s leader that accounts for a team’s success, but rather a short list of characteristics that are common among effective leaders, regardless of the industry, organization, or level of the individual within the organization.


The objective of this article is to summarize these characteristics, supplementing existing research by experts such as Hogan and Jim Collins with intelligence gathered by WJM while having the privilege of working with many top executives over the past eleven years.


Characteristics of Effective Leadership

A leader’s ability to build and maintain successful teamsand by extension, a successful organizationis dependent on the following attributes:

1. Authenticity
This concerns credibility as a leader; keeping one’s word, fulfilling one’s promise, promoting transparency, not playing favorites, not taking advantage of one’s position or claiming special privileges.  Beyond ethical integrity, the leader must consistently adhere to the company’s stated values and vision during both better and tougher times.  Research shows reliable correlations between trust in a supervisor and a range of positive outcomes, including improved job performance, job satisfaction and commitment to the organization.  A perceived lack of authenticity in a company’s leaders soon leads to low levels of trust, poor morale, widespread cynicism and plummeting productivity.

2. Decisiveness
The best leaders make sound, defensible decisions in a timely fashion, especially in times of crisis and uncertainty.  Managers at all levels of the organization are involved in constant decision-making and the quality of these decisions (both speed and soundness) accumulates and decides the fate of the organization.  Executives perceived as indecisive or poor decision makers will quickly lose the confidence and commitment of their team.

3. Strategic Acumen
Strategic acumen means maintaining a long-term business perspective and having a talent for evaluating, promoting, and constantly revising this perspective.  This includes having a high degree of awareness of industry and international trends and dynamics, in particular, competitor and customer strategic business needs and opportunities.  Of course, strategic acumen needs to be balanced by complementary operational acumen in order to ensure efficient and effective implementation of the strategic decisions.

4. Vision
The ability to craft and communicate a vision is critical to engaging a team and turning fear of the unknown into confidence and enthusiasm.  This requires the ability to clearly define the company’s future in vivid terms through actions and words.  Napoleon noted that “leaders are dealers in hope,” and vision is their currency.

5. Humility
According to the extensive empirical research conducted by organizational effectiveness expert Jim Collins, a key shared attribute by leaders of the world’s most successful companies is genuine personal humility.  This is a sharp contradiction of conventional thought that leaders should be charismatic and larger-than-life.   In describing this trait, Collins refers to “the window and the mirror:”  Effective leaders look out the window to assign creditto colleagues, external factors and good luck, while looking in the mirror to assign responsibility for poor results, never blaming others.  Conversely, when a leader has an insatiable ego, cannot subjugate themselves to something larger, (i.e., their companies), or craves continuous approbation, other team members begin to realize that their personal contributions aren’t importantan entire organization can become crippled as a result.

6. Talent Selection
An effective leader has a clear understanding of the individual competencies required for success in the key positions on his team.  He sets high standards for the selection of individuals and continually raises the bar on expectations to upgrade the key talent in the company.  He can assess talent quickly and makes objective and tough-minded calls about people – knows how to selectively invest and when to prune or make a change.  This does not mean completely eliminating dissension from the team (“you’re either with me, or against me”).  On the contrary, dismissing contrasting viewpoints can cut the leader off from his best chance of seeing and correcting problems as they arise.

7. Coaching & Feedback
An effective leader encourages, supports and develops her teamin short, she coaches them.  She needs to know her team members’ strengths, triggers that activate those strengths and their learning styles.  When a leader develops a coaching style of management, there is a shift in focus that enhances her ability to lead exponentially.  And when those who report to the leader witness her commitment to development, they also become devoted to developing talent, resulting in a positive cascade.  At the core of this coaching-style of leading is providing frequent, and timely feedback.  An overwhelming body of research clearly indicates the value of heightened self-awareness.  From the recipient’s point of view, useful feedback is often a rare phenomenon, especially the higher you go in an organization.  When a leader tells her people the truth about their performance and where they stand, she relieves them of the pain of ambiguity and builds trust, commitment and alignment with organizational goals.  This feedback should not be saved for annual performance reviews, but rather given regularly and as close to the time of the event as possible.

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Written by Tim Morin, Scott Litchfield and Dr. Edmund Piccolino. Additional sources:  “Personality and the Fate of Organizations” by Robert Hogan and “What Great Leaders Do” (Harvard Business Review) by Robert Quinn, Marcus Buckingham and Jim Collins. 
 

 

Human + Resources = ?



By William Morin


“Human Resources”
What an odd coupling of words representing the people ingredient of business and organizations. We call all sorts of inanimate, inhuman things resources, but then we also call human beings resources.

When you really think about it, HR is really “THE” resource. Nothing begins or happens without the human element and yet we have labeled it as some foreign object… resource.

In today’s world, we have come up with all kinds of new HR buzzwords such as, “Talent Management”, or “Chief Learning Officer” as if they were different from the Office of Human Resource Management. Let us set it straight. Human beings as resources of talent happen to be the key factor in all things. Any other sense of what is important, i.e. profit, product development, sales, etc… falls into a deep void when discussed without considering the human condition of an organization.

How many meetings are held daily that focus on the bottom line, top line, or product line, and often dismiss the human line? Yes, we speak of the team or individual that will complete the task, but not in actual supportive ways. We tell or direct people but rarely ask what they or their team will need in terms of resources and support to get something accomplished. Somehow we take it for “granted” that the human resource will get it done.

It is strange however, that HR is still considered the “odd” management silo. You have production, operations, marketing, sales, legal, etc…, but when we think of HR, we think of things like feelings, rules and regulations, labor relations or training. We don’t think of the cost of finding talent, the price of losing talent, or the bottom line impact of talent “not” being ready to manage the business.

HR should be the first thought, not an “after-thought” in building an organization.



About WJM Associates

Headquartered in New York City, WJM Associates is a recognized leader in the fields of executive and organizational development. WJM has a Faculty of over 100 experienced executive coaches and consultants delivering coaching, assessment and other organizational effectiveness services throughout the world. To learn how we can help you, visit www.wjmassoc.com, contact one of our Account Directors toll free at 1-877-667-4647 or e- mail us at tmorin@wjmassoc.com.


Sincerely,

Tim Morin
WJM Associates Inc
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Web: http://www.wjmassoc.com


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